Technology

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Customer service is our foundation; technology is our backbone. We use reliable, innovative systems, equipment, and technology to help us accomplish our objectives.

Genesys Telecommunications Lab’s routing and queuing system enable calls, emails, and other customer communications to be routed quickly and intelligently. Some of the benefits of this system include:

When the phone rings through to an associate’s desk, Nortel’s Session Initiation Protocol ("SIP") instantly pulls up information about your company on that associate’s computer. SIP gives associates the information they need to answer customer questions, make appointments, and route calls.

Nortel’s excellent reputation and reliability were key reasons why we chose their equipment to support our services. According to Nemertes "2006 Convergence Benchmark" report of IP telephony vendors, Nortel solutions beat the competition in product features and overall performance. And Nortel is the #1 market leader in IP PBX lines shipped in North America in 2005 according to Infometrics.

Genesys and Nortel systems have traditionally only been available to large enterprises and governmental organizations. Answer Force utilizes the power of this technology for small and medium businesses.

Our Interactive Voice Response system is a voice-activated telephone menu that routes calls to the appropriate team members with less hassle for the customer. It dramatically enhances productivity and customer satisfaction. Customers who reach the right person on the first try are far happier than those who need to be transferred around.

Additional Answer Force technological capabilities include:

If you have additional questions about our technological capabilities, we’d be happy to answer them.


To find out more about AnswerForce’s technology, contact us:

Phone: 1.800.461.8535
Email: sales@answerforce.com
Chat: Start Live Chat with an Answer Force associate