Live Phone Support
Summary
Competent, friendly associates answer your business's calls 24/7/365, expanding your business hours to all hours.
Always open for business.
Often customers don’t operate on a tidy schedule. They may need you at 3pm or 3am. Clients calling from time zones around the world expect to reach someone who can help them on their schedule, not yours.
90% of dissatisfied customers simply move to your competitors instead of complaining according to a well-regarded study from the White House Office for Consumer Affairs. And 9 out of 10 dissatisfied customers will tell their friends and family about their experience.
Better customer service equals higher client retention. A recent study by Bain & Company indicates that raising client retention even 5% increases profitability 25% to 100%.
Answer Force’s 24/7 Live Agent Phone Support service enables your business to operate in real time 24 hours per day, 7 days per week, 365 days per year.
Our professional, industry-educated associates can:
- Answer your calls every hour, every day, all year round.
- Handle customer service concerns
- Place orders for products and services
- Relay messages to your field team
- Transfer calls to you or your on-call staff.
- Send messages to you via the format you prefer: Email, Fax, Text, or Voicemail
We interact with your clients based on rules you create.Every call is answered in your company’s name, with your greeting. Your clients think they've reached your ever-open front office. We also give you the option of using your existing telephone number or either a local or toll-free number assigned by us.
Key Benefits for 24/7 Live Agent Phone Support Customers:
- Expands your operating hours to 24/7/365 without adding employees or office space.
- Increases customer satisfaction.
- Boosts profitability.
Answer Force is committed to providing tools that enable your business to grow and succeed. We have flexible, affordable options for every size business, from sole proprietors to multinational corporations.
