Order Taking/Ecommerce
Summary
Pleasant, efficient telephone order taking and comprehensive online e-commerce management for growing companies seeking cost-effective solutions.
Big business services for small and medium companies.
Only large businesses have the resources to manage substantial call centers and vast e-commerce sites. Answer Force’s Order Taking/E-Commerce service aims to level the playing field for small and medium businesses that want to compete with larger operations.
There are two components to our service: telephone and e-commerce.
When your customer reaches one of our associates via telephone, we will:
- Answer calls quickly 24/7/365
- Handle customer service concerns
- Make appointments
- Place orders
We answer 95% of calls within 3 rings, far above the industry standard defined by Dimension Data in their recent benchmarking study for call centers.
We also use cutting edge, proprietary switchboard technology. Each time your phone number rings through to an associate, their screen automatically displays relevant information about your company. This tool enables our team to be more effective when assisting your customers.
E-commerce operations can be tricky to create and maintain. Our team can partner with you on:
- Customer care management
- Order management
- User-friendly interfaces
- Backend software
We work hard to support your brand, not ours. Every call and email is answered as if we’re working from your front office.
Key Benefits for Order Taking/E-Commerce Customers
- Access services and tools usually only large companies can afford.
- Improve customer service
We provide top-notch customer service both effectively and affordably for small and medium businesses. We’re even willing to offer you a free trial to prove it.
