{"id":1143,"date":"2020-09-15T08:42:38","date_gmt":"2020-09-15T08:42:38","guid":{"rendered":"https:\/\/www.answerforce.com\/support\/outbound-calls-copy\/"},"modified":"2021-02-26T15:07:01","modified_gmt":"2021-02-26T15:07:01","slug":"agent-view","status":"publish","type":"post","link":"https:\/\/www.answerforce.com\/support\/cwa\/agent-view","title":{"rendered":"What is agent view?"},"content":{"rendered":"<div id=\"ui-id-2\" class=\"accr-content ui-accordion-content ui-helper-reset ui-widget-content ui-corner-bottom ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"ui-id-1\" aria-hidden=\"false\">\n<div id=\"ui-id-6\" class=\"accr-content ui-accordion-content ui-helper-reset ui-widget-content ui-corner-bottom ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"ui-id-5\" aria-hidden=\"false\">\n<div id=\"ui-id-16\" class=\"accr-content ui-accordion-content ui-helper-reset ui-widget-content ui-corner-bottom ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"ui-id-15\" aria-hidden=\"false\">\n<div id=\"ui-id-20\" class=\"accr-content ui-accordion-content ui-helper-reset ui-widget-content ui-corner-bottom ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"ui-id-19\" aria-hidden=\"false\">\n<div id=\"ui-id-2\" class=\"accr-content ui-accordion-content ui-helper-reset ui-widget-content ui-corner-bottom ui-accordion-content-active\" role=\"tabpanel\" aria-labelledby=\"ui-id-1\" aria-hidden=\"false\">\n<p>&nbsp;<\/p>\n<p>The Agent View option in the Online Client Portal allows you to see exactly what our Customer Experience Associates see while they&#8217;re taking our calls. We give you the option of reviewing this so we can troubleshoot any call-answering issues together.<\/p>\n<p>Here&#8217;s how to get to Agent View after logging into your account online:<\/p>\n<ol>\n<li>Click\u00a0<b>Manage<\/b>\u00a0option from the left pane.<\/li>\n<li>You will find Agent View on the left side of the screen.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><b>Note:<\/b>\u00a0If you have multiple sub-accounts, you will need to select the relevant sub-account to view the options corresponding to that account.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; The Agent View option in the Online Client Portal allows you to see exactly what our Customer Experience Associates see while they&#8217;re taking our calls. We give you the option of reviewing this so we can troubleshoot any call-answering issues together. Here&#8217;s how to get to Agent View after logging into your account online: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":748,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"_links":{"self":[{"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/posts\/1143"}],"collection":[{"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/comments?post=1143"}],"version-history":[{"count":5,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/posts\/1143\/revisions"}],"predecessor-version":[{"id":1449,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/posts\/1143\/revisions\/1449"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/media\/748"}],"wp:attachment":[{"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/media?parent=1143"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/categories?post=1143"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/tags?post=1143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}