{"id":1216,"date":"2020-09-15T11:20:24","date_gmt":"2020-09-15T11:20:24","guid":{"rendered":"https:\/\/www.answerforce.com\/support\/cea-copy\/"},"modified":"2021-02-25T08:57:42","modified_gmt":"2021-02-25T08:57:42","slug":"ivr","status":"publish","type":"post","link":"https:\/\/www.answerforce.com\/support\/glossary\/ivr","title":{"rendered":"IVR"},"content":{"rendered":"
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Interactive Voice Response. An answering system where a robotic voice guides the callers through a series of decisions by asking them to press the number assigned for each decision.<\/p>\n

IVR can be leveraged to serve the caller without human interaction for simple queries, and route the call to the right person for more complicated ones.<\/p>\n<\/div>\n

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Interactive Voice Response. An answering system where a robotic voice guides the callers through a series of decisions by asking them to press the number assigned for each decision. IVR can be leveraged to serve the caller without human interaction for simple queries, and route the call to the right person for more complicated ones. […]<\/p>\n","protected":false},"author":1,"featured_media":748,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[],"_links":{"self":[{"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/posts\/1216"}],"collection":[{"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/comments?post=1216"}],"version-history":[{"count":4,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/posts\/1216\/revisions"}],"predecessor-version":[{"id":1378,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/posts\/1216\/revisions\/1378"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/media\/748"}],"wp:attachment":[{"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/media?parent=1216"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/categories?post=1216"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/tags?post=1216"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}