{"id":1565,"date":"2021-05-03T09:02:19","date_gmt":"2021-05-03T09:02:19","guid":{"rendered":"https:\/\/www.answerforce.com\/support\/?p=1565"},"modified":"2021-07-14T15:42:36","modified_gmt":"2021-07-14T15:42:36","slug":"answerforce-zendesk-integration","status":"publish","type":"post","link":"https:\/\/www.answerforce.com\/support\/zendesk-integration","title":{"rendered":"Zendesk + AnswerForce integration"},"content":{"rendered":"

Run a smooth help desk through the AnswerForce and Zendesk integration. Automatically export call and live chat messages into a centralized helpdesk.\u00a0<\/span><\/p>\n

This way, your employees can better prioritize and follow up with customer tasks.<\/span><\/p>\n

How does AnswerForce integrate with Zendesk?<\/h3>\n

Step 1<\/span><\/h5>\n

Log into the AnswerForce app. Select Manage Account. Then click Advanced Settings.<\/span><\/p>\n

From here, click Integrations. Then select ‘Zendesk’.<\/span><\/p>\n

\"zendesk<\/p>\n

Step 2<\/span><\/h5>\n

This screen will appear. Click the blue \u2018Integrate\u2019 button.<\/span><\/p>\n

\"integrate<\/p>\n

Step 3<\/span><\/h5>\n

Next, you\u2019ll see a trigger selection. Set your preference, then click ‘Continue’.<\/span><\/p>\n

\"trigger<\/p>\n

Step 4<\/span><\/h5>\n

A pop-up will appear. Enter your Zendesk username and password. Then click ‘Continue’ for AnswerForce.<\/span><\/p>\n

\"zendesk<\/p>\n

Step 5<\/span><\/h5>\n

Click on ‘+connect’ to connect your Zendesk account.<\/span><\/p>\n

\"connect<\/p>\n

Step 6<\/span><\/h5>\n

Set up an action.\u00a0<\/span><\/p>\n

\"AnswerForce<\/p>\n

Step 7<\/span><\/h5>\n

Select the target list in Zendesk where contacts will be exported. Map the AnswerForce fields to the corresponding Zendesk attributes and click ‘Continue’.<\/span><\/p>\n

\"AnswerForce<\/p>\n

Step 8<\/span><\/h5>\n

Test the integration by clicking \u2018Test\u2019.<\/span><\/p>\n

\"AnswerForce<\/p>\n

Step 9<\/span><\/h5>\n

When the test is successful, you\u2019ll see the message \u2018Test Success\u2019. To complete the process, click \u2018Finish\u2019.<\/span><\/p>\n

\"AnswerForce<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Run a smooth help desk through the AnswerForce and Zendesk integration. Automatically export call and live chat messages into a centralized helpdesk.\u00a0 This way, your employees can better prioritize and follow up with customer tasks. How does AnswerForce integrate with Zendesk? Step 1 Log into the AnswerForce app. Select Manage Account. Then click Advanced Settings. […]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"_links":{"self":[{"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/posts\/1565"}],"collection":[{"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/comments?post=1565"}],"version-history":[{"count":9,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/posts\/1565\/revisions"}],"predecessor-version":[{"id":1635,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/posts\/1565\/revisions\/1635"}],"wp:attachment":[{"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/media?parent=1565"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/categories?post=1565"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.answerforce.com\/support\/wp-json\/wp\/v2\/tags?post=1565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}