If you’re a small business owner or field service professional, you know how it goes. A customer calls, your receptionist takes the message, and you get the notification. But sometimes you’re looking for specific details, so you hit play on the recording, scrub through the audio, rewind, listen again, and finally find what you were looking for. That’s five minutes gone (or more)! Multiply that by every call, every day, and that’s a lot of time.
Call Transcription can transform the way you handle customer conversations.
We hear all the time about how valuable Call Recording is for our customers, and we also know it eats up a lot of time. We launched Call Transcription to make learning and giving feedback on calls easier and more accessible for everyone.
What Is Call Transcription?
Call Transcription turns your recorded calls into written text, complete with smart summaries that capture the key points.
Why It Matters for Your Business
- Review calls instantly and search the transcript instead of listening to the audio.
- Improve follow-up with specific details.
- Train your team better by sharing transcripts and insights.
- Stay accessible for hearing-impaired team members or anyone who prefers reading to listening.
- Make better decisions with objective data for quality assurance and compliance.
Who Benefits Most?
Call Transcription is great for all industries, and especially important for:
- Field and home service businesses that are juggling multiple jobs and appointments
- Sales teams that need to follow up quickly and accurately
- Franchisors and multi-location operators who want visibility across calls
- Anyone in legal, financial, or healthcare fields where accurate records matter
- Busy managers and owners who’d rather skim a summary than replay a full call
How It Works
Once you activate Call Transcription, every recorded call automatically generates a transcript and summary. You can view it in your inbox, search for specific keywords, and even share it with your team.
Not a customer yet? We can set up Call Recording and Call Transcription during onboarding. Book a demo today.
Already a customer? You can get started with Call Transcription today.
- Open the AnswerForce web or desktop app
- Go to Settings > Billing > Change plan
- Toggle on Call Transcription
You’ll be able to see transcriptions and summaries under each recorded call in your Inbox. If transcription is not enabled, you’ll see a preview along with the option to subscribe for $30/month.