AnswerForce features among the ‘Best Voice Service’ providers, according to industry research by Clutch.
The annual report highlights “the best business process outsourcing companies and voice services providers.”
As one of the industry’s top answering service providers, AnswerForce exhibits “exceptional industry leadership, work quality, and client satisfaction,” according to the Clutch announcement.
Jerry Stitzel, Customer Success Leader for AnswerForce, said: “Customers delight in receiving live phone support. Answering 95% of calls within four rings is a huge credit to our US-based virtual receptionists.”
Jerry continued: “Serving a customer base of more than 25,000 accounts, we are proud to support small and medium businesses — as well as franchises and enterprise-level customers who seek a call center style of service. The Clutch announcement underscores our commitment to great service delivery.”
Consumers especially value human interaction when calling a business. Clutch research reveals that “the ability to speak with a human representative is the most important characteristic of any phone call.”
Clutch compares service providers “based on verified client reviews, services offered, work quality, and market presences.”
Read the full Clutch announcement here.