Virtual receptionist
service.

Yes! To provide the best customer experience, your call scripts must fit the caller's needs and call type. In addition to your fully customizable main script, you can create different scripts for certain dates or times of day.A virtual receptionist can 

• Answer calls and live chat messages.
• Capture lead information for follow-up. 
• Carry out lead qualification and customer intake. 
• Access your team calendar and schedule appointments and estimates. 
• Make outbound calls to qualify leads, including those submitted through website contact forms
• Dispatch on-call teams.
• Provide bilingual answering in Spanish and English.

You can choose when your virtual receptionist will manage your calls—for example, all calls,  after hours only, or as overflow when you can’t answer. The AnswerForce team will work with you to understand your business and build your custom script. Our receptionists will follow the script to ensure you get all the information you need to prioritize your lead follow-up and jobs.

Many types of businesses can benefit from a virtual reception service. We believe if your phone rings - we can help. Here are some typical use cases across industries: With AnswerForce:

• HVAC, plumbing, restoration, home services, and roofing: A virtual receptionist can answer emergency calls 24/7 and dispatch the on-call team. They can also capture and qualify new leads, saving time and growing your customer base. 
• Lawyers, IT, and medical services: Professional services often receive a high volume of calls outside of regular office hours. A 24/7 virtual reception service can capture and qualify these calls and gather the necessary information for follow-up. 
• Small businesses: It’s often struggle to scale. Without the resources to hire in-house, it can be challenging to keep up with calls and admin. But that’s where a virtual receptionist comes in. Virtual Reception services are flexible and affordable—you only pay for the minutes you use. Small businesses can capture the leads they need to grow without the overheads.

Yes! One key benefit of a virtual reception service is that it can support your business after hours. Many services (including AnswerForce) are available 24/7, so you never miss an opportunity. With AnswerForce:

• All packages include answering on weekends and holidays, for no extra charge.
• Real people answer calls, never bots, no matter the hour. 
• Receptionists are based across the US (with a small amount of overflow to Canadian and UK-based receptionists) to ensure comprehensive coverage.

You can easily choose when your calls are transferred, for example, at a particular time of day or when you haven’t picked up after a certain number of rings. 

One of the best things about virtual phone answering services is that the costs are dependent on your business and how many calls you receive. The more you grow, the busier you get, and your plan grows with you. With AnswerForce, you will select a monthly plan based on your usage. Your plan includes a package of minutes. If you go over the minutes in your monthly plan, you will be charged by the minute at an ‘overages’ rate. You can change your plan anytime and adjust the number of minutes to avoid overages. We will notify you once you have used up 80% of your package minutes and again when you have used 100% of your package minutes. You can make the most of your minutes by working with our team to build a script that gathers all the information you need quickly. Our receptionists work through calls efficiently while providing excellent customer service. We also operate a ‘30 under 30’ policy, meaning your first 30 calls under 30 seconds will not be charged or deducted from your minutes. They are on us!

• For no extra charge, all packages include weekends and holidays 
• Real people answer calls, never bots, no matter the hour. 
• Receptionists are based across the US (with a small amount of overflow to Canadian and UK-based receptionists) to ensure comprehensive coverage.

You can easily choose when your calls are transferred, for example, at a particular time of day or when you haven’t picked up after a certain number of rings. 

The first difference is in the name ‘virtual.’ Your virtual receptionist team works remotely, so someone is always available to answer calls. You are not reliant on one person who must take breaks and time off. The first difference is in the name ‘virtual.’ Your virtual receptionist team works remotely, so someone is always available to answer calls. You are not reliant on one person who must take breaks and time off.