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We're here to help you out.

If you have any questions, just reach out to us and we'll respond as soon as we can.

Frequently Asked Questions

  • Can I use my existing number?

    Absolutely - simply forward your lines whenever you need us, and we'll take it from there.

  • Can I get a local number?

    We can provide you with a local number. Get in touch to find out the availability of your preferred area code.

  • Can I get a freephone number?

    We're happy to provide you with a freephone number to advertise however you wish. Let us know if you'd prefer an 0800 or 0808 number.

  • Can I use my number as my business line?

    Inbound calls will reach your receptionist every time when you use a number we provide. You can make outbound calls via your business line using the AnswerForce app.

  • What is the billing cycle?

    Your billing cycle runs from the date you register your account through to the following month.

  • How can I check my usage?

    You can log into the online portal to check your usage at any time. Check under the Reports tab to find out how many minutes you've used. We'll also send you an email notification when you reach 80% and 100% of your usage.

  • Do remaining minutes carry over to the next month?

    Minutes are applied to each billing cycle, so they do not carry over to the following month. If you feel your plan has more minutes than you need, you can adjust your plan at any time.

  • How are minutes over my plan charged?

    Additional minutes outside of your plan are charged at £1.00 per minute. You can upgrade your plan to increase your allocated minutes at any time.

  • Who will be answering on my behalf?

    A live person will always be available to your callers, answering in your company name. Our receptionists are based throughout the UK. Our work Anywhere model allows us to recruit the best people, not the closest.

  • How do you answer my calls?

    Calls forwarded to your account will be answered in your business name. Your answer phrase is customisable so you choose how we greet your callers. Typically 99% of our calls are answered within 4 rings.

  • Can you transfer calls to my team?

    We offer free call transferring with our Premium plans. We'll transfer calls to any UK mobile or landline number.

  • How do I receive my messages?

    Messages are sent to you instantly. You can choose to receive an email and/or SMS message, along with a notification on our desktop and mobile app. Live operator delivery is also available with our Premium plans.