Features

Are my calls recorded?

Calls are not recorded by default, but call-recording can be enabled anytime at no extra charge on your Online Client Portal. Follow these steps to enable or disable call recording:

  1. Log in with your user credentials at access.answerforce.co.uk or by clicking the Log In button on the upper right corner of the homepage.

  2. From the navigation, go to Manage -> Settings

  3. Scroll down until you find the Call Recording option and toggle it on or off. It is required by law to inform callers that the call is being recorded if this feature is enabled.

You will need to enable or disable call-recording for each of your sub-accounts individually. Choose the sub-account that you wish to manage from the manage page.

Can I have dedicated call handlers for my account?

Sure! We do have the option of having one or more dedicated call handlers to handle calls exclusively for your account.

For further information and pricing, contact us at help@answerforce.co.uk or call 0800 011 9030.

Can you take orders for me?

We would be happy to help.

Just give us the website URL where the orders will be placed and we will input the information for your customers.

Can you make outbound calls for me?

Our Virtual Receptionists can make outbound calls on behalf of your business.

There are two ways to trigger outbound calls from us to your customers. In each case, the outbound calls use the same pool of minutes as your inbound calls.

  1. From a Web Form: If you have a Web form on your site to collect your visitors’ contact info, you can send the submissions to us and our receptionists will call them.

  2. [OR]

  3. From an Email Address: You can set up an email address and share it with your customers, and then forward it to us. We’ll dial out to people when they email you.

Want to get started with outbound calls? Contact us at help@answerforce.co.uk or 0800 011 9030 to set it up.

How do I add a freephone number?

Our client services team would be happy to help you add an additional freephone number to your account for just £9.99 a month. For £4.99 a month we can source you a local area number.

For any assistance, you can email us at help@answerforce.co.ukor call us at 0800 011 9030 to learn more.