Tutoring plays an extraordinary role in transforming children’s lives for the better.
Within AnswerForce, a unique group of receptionists sees this on a daily basis. These dedicated receptionists answer calls on behalf of Mathnasium, a global math-tutoring franchise.
During these calls — which often culminate in a new client consultation being booked — the receptionists actively listen. Layers of emotion can drive the desire to provide the best possible outcomes for a child. At each turn, the team exhibits sensitivity and professionalism. By booking follow-up consultations, these receptionists proactively initiate good outcomes.
Of course, as the pandemic has played out, many children have lacked access to structured education and support. Against this backdrop, the commitment to helping kids develop confidence in learning reaches new levels of significance.
Next month, Mathnasium will lead a conversation on the new world of tutoring and franchise management, post-pandemic. We are pleased to partner with Mathansium in sponsoring the annual convention, themed 20/20 Vision. Read more below.
Supporting Mathnasium franchises, via the annual convention
AnswerForce is delighted to extend its partnership with Mathnasium as an official convention sponsor. As excitement grows for the annual convention, let’s talk briefly about why the AnswerForce – Mathnasium partnership succeeds. Read on to learn more.
1.) New student lead capture and appointment booking
Many franchise owners want to be as closely involved as possible during new client consultations. That makes sense! But it can be incredibly time-intensive to chase leads if you miss the first call, or don’t have someone immediately available to speak.
That’s where having the support of a trained live receptionist can make all the difference: When someone is ready to act, you must have the resource in place to proactively respond, typically by ensuring a follow-up meeting gets booked.
And if you use a lead scheduler, your live receptionist team will happily schedule assessments, trials, or follow-up calls, based on preferences.
2.) Full integration with Radius and other platforms
Moving forward, all new Mathnasium accounts will have their Radius integrations automatically configured.
Here’s what it means for franchisees: New lead information gets incorporated within the script. Following a call, details of a lead get pushed directly into Mathnasium’s customer relationship management system.
This helps associates deliver an even better service for both the caller and the franchise. The new feature launched as a result of AnswerForce partnering with Mathnasium to roll out service enhancements for live call answering, web chat, and integrations.
3.) Overflow call answering support when required
Mathnasium franchise owners are highly talented. To help all kids become confident in math, each franchise uses the Mathnasium Method. It’s an intensive, committed process delivered at individual level.
With that in mind, a franchise owner can’t always be on the phone. At any given time, franchisees may be engaged in consultations, training and support, business management, or many other areas. By using an overflow call answering service, Mathnasium franchisees can spend more time delivering exceptional outcomes for kids at all stages.
We’re honored to support all Mathnasium franchises along this incredible journey of improving confidence in children. We can’t wait to meet more franchisees from the Mathnasium community during the convention. Please feel warmly invited to connect with us via the convention app, or call us on (877) 441-1646. See you (virtually) in July!