Did you know that AnswerForce integrates with Zendesk?
Customers want to choose how and when they engage with your business. Whether it’s through live chat, email, phone calls, or social media, it’s important to provide a responsive and personal experience every time.
Of course, it can be challenging to manage all these different channels simultaneously. Enter Zendesk, a convenient customer service solution.
Zendesk functions like a help desk. In it, you can centrally store all customer inquiries. All you need to do is answer them.
This short video shows how you can integrate Zendesk with AnswerForce in a matter of seconds. If you’re still considering whether to try AnswerForce and Zendesk, then read on below to discover more benefits!
Using virtual receptionists to power Zendesk
When it comes to delivering great customer service, our team of virtual receptionists excels. They work 24/7 to answer calls and live chats for small businesses and even franchises.
Following any call or live chat with one of your customers, our agents can instantly assign customer requests via the AnswerForce + Zendesk integration.
By integrating AnswerForce and Zendesk, you can:
- Automatically send tickets to the Zendesk system
- Manage your customer support more effectively
- Provide omni-channel customer service
- Leverage data and analytics
- Improve responsiveness
Managing customer service via Zendesk
Zendesk is a help desk system. It works by sourcing all of your customer inquiries (e.g. from social media, webchat, and phone calls) and storing them in one place.
This makes it easy to organize and manage customer relationships. Best of all, you can use Zendesk to manage the workflow of customer inquiries.
In sum, it helps your team engage with customers by presenting tickets in an organized sequence.
Zendesk tickets are simply customer support requests. For example, this could be a request to resolve an issue with an order.
The tickets can be assigned to particular members of staff, grouped by priority, and shown by status (i.e. new or open). As a result, the prioritization and progress of tickets allows for superior customer service.
Our receptionists are very much at ease with delivering 5-star service to your customers. They also take pride in making the process as efficient as possible, for both you and your customers, thanks to the AnswerForce + Zendesk integration.
How does the AnswerForce-Zendesk integration work?
Once you have activated the AnswerForce-Zendesk integration, every chat handled by our receptionists will be recorded in a single place. Once they have finished speaking with the customer, a ticket will be created in the Zendesk app.
This allows customers to reach out to your business 24/7, 365 days a year. It means that your customers can consistently expect excellent customer service from a professional and friendly team.
Discover more features in the Zendesk integration
The AnswerForce integration with Zendesk helps grow your business in various ways.
First, Zendesk uses data and analytics to provide you valuable insights into your customer relationships. For instance, it generates information regarding your top customer inquiries, speed of replies, and the success rate of helping customers.
Second, it helps improve the productivity of your sales team. For example, any new customer inquiries are instantly updated on Zendesk — allowing your sales team to reach out faster and easier.
Third, the AnswerForce-Zendesk integration provides improved usability. Because this integration does not interfere with your regular activities, it is a lot easier to implement and manage than other systems.
Be sure to check out the Zendesk integration guide here.