What is Call-Handling Feedback?

 

We assess and coach our call answering associates based on the feedback we get from our clients. If you are not happy with how our associate answered your call, you can let us know by clicking the sad face below the call details. Alternatively, click on the feedback icon on the left of your Client Portal page, choose call handling and post your feedback.

Call handling feedback is valuable to us to train and improve the quality of our service.