Focusing on neighbours, the Giving Back program offers support after Ida
Focusing on neighbours, the Giving Back program offers support after Hurricane Ida

As trade and service professionals, and as professional receptionists representing those companies, we are a community who cares. We will always be thinking of how we can help, when it matters most. Here's how we supported after Hurricane Ida.

Focusing on neighbours, the Giving Back program offers support after Ida

Patrice Burnside

September 29, 2021

Missed calls? Here’s how live answering can help.
Missed calls? Here's how live answering can help.

A live answering service puts your customers in touch with a real person every time they call your business.

Missed calls? Here’s how live answering can help.

Team AnswerForce

August 10, 2021

How does appointment scheduling software benefit small business owners?
How does appointment scheduling software benefit small business owners?

Appointment scheduling software offers an intuitive platform through which users can conveniently schedule appointments with you. Read more about appointment scheduling software.

How does appointment scheduling software benefit small business owners?

Team AnswerForce

August 9, 2021

A mother’s wisdom: great service influences key family decisions
A mother's wisdom: great service influences key family decisions

As a mother of five, I understand the importance of establishing trust from the beginning. Someone picking up the phone the first time I dial out speaks volumes. For me, this is the first test when deciding whether to start my kids on a new program.

A mother’s wisdom: great service influences key family decisions

Team AnswerForce

July 22, 2021

From Godzilla to a growth mindset: highlights from the Mathnasium convention
From Godzilla to a growth mindset: highlights from the Mathnasium convention

Mathnasium: what a tremendous first virtual convention! From battling Godzilla with the combined forces of Bobblehead Larry and the franchisees.... to unleashing a growth mindset and mastering digital marketing… your content and delivery inspired us.

From Godzilla to a growth mindset: highlights from the Mathnasium convention

Patrice Burnside

July 13, 2021

Build a leads pipeline with helpful live chat
Build a leads pipeline with helpful live chat

Thinking about adding live chat to your website? A live chat widget can help boost your leads pipeline. Here are some FAQs to help you get started with offering web chat on your site.

Build a leads pipeline with helpful live chat

Patrice Burnside

June 21, 2021

From builders to HVAC: adding live chat to a home services website
From builders to HVAC: adding live chat to a home services website

Small businesses do great work. They often become successful without much help from anyone apart from the person or family who runs them. But, what if you want something more than the success you have today? Live chat can help.

From builders to HVAC: adding live chat to a home services website

Patrice Burnside

June 16, 2021

Providing nourishment and support to veterans
Providing nourishment and support to veterans

After returning home, it can often be hard for veterans to find work. Because of this, food insecurity is the unfortunate reality for all too many.

Providing nourishment and support to veterans

Adam Dickson

June 11, 2021

Clutch analysts: AnswerForce named a top BPO company
Clutch: AnswerForce named a top BPO company

AnswerForce has been recognized for its excellence in the area of answering services, virtual receptionists, and call center solutions.

Clutch analysts: AnswerForce named a top BPO company

Patrice Burnside

June 2, 2021

Rural food insecurity: helping the invisible, become visible
Rural food insecurity: helping the invisible, become visible

Rural communities often lack the resources and transport to support food insecurity. Discover how the Food Bank of the Albemarle is tackling this issue.

Rural food insecurity: helping the invisible, become visible

Adam Dickson

May 28, 2021

School’s out! But what about food insecurity?
School's out! But what about food insecurity?

40% of children from San Diego are food insecure. However, there is a lack of support for children — especially outside of school. Read more.

School’s out! But what about food insecurity?

Adam Dickson

May 28, 2021

Zapier integration: boost your business efficiency
Zapier integration: boost your business efficiency

Work smarter by automating repetitive tasks. Explore why integrating Zapier with AnswerForce will help grow your business. Read more.

Zapier integration: boost your business efficiency

Adam Dickson

May 19, 2021

Channel One Regional Food Bank: providing hope to less-resourced areas
Channel One Regional Food Bank: providing hope to less-resourced areas

In Minnesota, food insecurity is not just a regional issue — it is a state issue. Discover how Channel One Regional Food Bank is providing support in less accessible and resourced areas.

Channel One Regional Food Bank: providing hope to less-resourced areas

Adam Dickson

April 15, 2021

West Michigan Food Bank: helping neighbors achieve a fresh start
Feeding America West Michigan Food Bank: helping neighbors achieve a fresh start

Food insecurity is a vicious cycle that is difficult to break. Find out how West Michigan Food Bank is helping their neighbors build a fresh start.

West Michigan Food Bank: helping neighbors achieve a fresh start

Adam Dickson

April 15, 2021

Zendesk integration: sync call and chat data to your help desk
Zendesk integration: sync call and chat data to your help desk

Automatically sync call and chat data to your helpdesk. Improve your customer experience via better and faster replies to customer inquiries.

Zendesk integration: sync call and chat data to your help desk

Adam Dickson

March 16, 2021

Food Bank of Idaho: dealing with year-round food insecurity
Food Bank of Idaho: dealing with year-round food insecurity

Food insecurity exists beyond just the traditional seasons of giving. Find out how the Food Bank of Idaho is supporting those in need.

Food Bank of Idaho: dealing with year-round food insecurity

Adam Dickson

March 16, 2021

Food Bank of Arkansas: reducing food insecurity among children
Food Bank of Arkansas: reducing food insecurity among children

Food insecurity among children is the unfortunate reality for all too many. Find out how the Food Bank of Arkansas is helping to reduce this problem.

Food Bank of Arkansas: reducing food insecurity among children

Adam Dickson

March 16, 2021

AnswerForce and Slack: integration made easy
AnswerForce and Slack: integration made easy

The AnswerForce integration with Slack allows for greater workflow efficiency. Read on to find out how to seamlessly join your team together and push notifications to your Slack channels, receiving updates via email or SMS.

AnswerForce and Slack: integration made easy

Philip Wilson

March 1, 2021

Food Bank of Northeast Georgia
Food Bank of Northeast Georgia: reducing food waste through innovation.

Food waste is a growing problem that has a large impact on society. Find out how the Food Bank of Northeast Georgia is reducing food waste while feeding others.

Food Bank of Northeast Georgia

Adam Dickson

February 19, 2021

Dealing with food insecurity in New Jersey
Dealing with food insecurity in New Jersey

Rising living costs in the Monmouth and Ocean counties have caused food insecurity to increase. Discover how Fulfill and AnswerForce are helping.

Dealing with food insecurity in New Jersey

Adam Dickson

February 19, 2021

AnswerForce and Setmore: schedule appointments anywhere
AnswerForce and Setmore: schedule appointments anywhere

Reduce no-shows by activating the AnswerForce-Setmore integration. Read more to see how friendly receptionists can schedule appointments for your callers.

AnswerForce and Setmore: schedule appointments anywhere

Adam Dickson

February 16, 2021

SLO Food Bank joins the Giving Back program
SLO Food Bank joins the Giving Back program

In San Luis Obispo County, hunger has risen by more than 150 percent. Find out how SLO Food Bank and AnswerForce have joined forces to bring this number down.

SLO Food Bank joins the Giving Back program

Adam Dickson

January 27, 2021

Redwood Empire Food Bank Partnership
Redwood Empire Food Bank joins the AnswerForce Giving Back program

In 2020, California was hit hard from devastating wildfires and COVID-19. Find out how the Redwood Empire Food Bank is helping by tackling the issue of hunger.

Redwood Empire Food Bank Partnership

Adam Dickson

January 21, 2021

AnswerForce and Constant Contact: integration made easy
AnswerForce and Constant Contact: integration made easy

The AnswerForce integration with Constant Contact makes great business sense. Automatically sync your business calls with real-time email notifications, delivered seamlessly to desktop or mobile.

AnswerForce and Constant Contact: integration made easy

Philip Wilson

January 14, 2021

AnswerForce and webhooks: integration made easy
AnswerForce and webhooks: integration made easy

The AnswerForce-webhook integration allows you to automate your business communications, keeping both your business and customers informed. Read on to find out how you can maximise the efficiency and responsiveness of your business.

AnswerForce and webhooks: integration made easy

Adam Dickson

January 12, 2021

The Food Bank of Western Massachusetts joins the AnswerForce Giving Back program
The Food Bank of Western Massachusetts joins the AnswerForce Giving Back program

In the state of Massachusetts, 1 in 5 children is now suffering from food insecurity. Find out how AnswerForce and The Food Bank of Western Massachusetts are fighting back.

The Food Bank of Western Massachusetts joins the AnswerForce Giving Back program

Adam Dickson

December 22, 2020

What is call forwarding? How to use conditional call forwarding and more
What is call forwarding? How to use conditional call forwarding and more

Call forwarding empowers a business to respond to their customers around the clock. It can give you a professional, dedicated extension of your office, whenever you can't take the calls yourself.

What is call forwarding? How to use conditional call forwarding and more

Team AnswerForce

December 22, 2020

AnswerForce and HubSpot: integration made easy
AnswerForce and HubSpot: integration made easy

The AnswerForce integration with HubSpot means you can seamlessly transition between systems, powering your business to greater lead conversion and improving your inbound marketing.

AnswerForce and HubSpot: integration made easy

Devika Deshpande

December 21, 2020

Disasters don’t take holidays. But with our support, you can.
Disasters don’t take holidays. But with our support, you can.

Winter weather and seasonal home damage makes the festive period one of the busiest for Restoration 1 franchises. Yet, with 24/7 support from AnswerForce, 365 days a year, Restoration 1 employees can win back some time to relax this holiday season.

Disasters don’t take holidays. But with our support, you can.

Philip Wilson

December 7, 2020

Keep America in business, this holiday season. We’ll pick up the phones.
TeamLogic IT: keeping America in business this holiday season

As Americans come to rely on technology more than ever before, TLIT franchises will see an increase in call volume this holiday season. AnswerForce can alleviate that stress, giving you peace of mind and time to relax.

Keep America in business, this holiday season. We’ll pick up the phones.

Devika Deshpande

December 7, 2020

This holiday season, spend your time where it matters. With family.
This holiday season, spend your time where it matters. With family.

Alternative methods of tutoring have seen increased demand this year. But for Mathnasium franchise owners, that means even more time spent answering new calls. Discover how AnswerForce can give you peace of mind this holiday season.

This holiday season, spend your time where it matters. With family.

Devika Deshpande

December 7, 2020

Helping families prepare their homes for a bright holiday season
Helping families prepare their homes for a bright holiday season and 2021

The holiday season means a busy time for home services businesses due to turbulent winter weather. With help from AnswerForce, ACE Handyman franchises can answer every customer call, no matter the hour, without stretching resources thin.

Helping families prepare their homes for a bright holiday season

Philip Wilson

December 7, 2020

Solutions to provide a human connection this holiday season
Solutions to provide a human connection this holiday season

This holiday season will be unlike any we have experienced in our lifetime. Although the world has turned to virtual solutions, and business has changed, there are still simplesolutions for forming a human connection with customers over the holidays.

Solutions to provide a human connection this holiday season

Jerry Stitzel

November 17, 2020

Kitchens and bathrooms: key areas for remodeling trends in 2020/2021
Kitchens and bathrooms: key areas for remodeling trends in 2020/2021

As we move toward the end of year, Philip Wilson discusses some key remodeling industry trends that are likely to develop over the next few months and into 2021.

Kitchens and bathrooms: key areas for remodeling trends in 2020/2021

Philip Wilson

November 13, 2020

Using web chat to generate leads and help existing customers
Using web chat to generate leads and help existing customers

Offering potential customers easy communication solutions can be the key to generating sales. Phone numbers aren't always enough. Jerry Stitzel highlights the benefits of live web chat and how it can help your business convert and care for customers.

Using web chat to generate leads and help existing customers

Jerry Stitzel

November 9, 2020

What a broken garage door can reveal about doing good business
What a broken garage door can reveal about doing good business

Every business creates a marketing and advertising plan, but many fail to plan for success. Find out what a faulty garage door taught Jerry Stitzel about planning for success!

What a broken garage door can reveal about doing good business

Jerry Stitzel

November 9, 2020

AnswerForce ranks among the industry’s top call center services
AnswerForce ranks among the industry's top call center services

AnswerForce is one of the world's top five call center service providers, according to GoodFirms. We're honored to be recognized for our expertise and good customer service.

AnswerForce ranks among the industry’s top call center services

Devika Deshpande

November 2, 2020

The opportunity cost of a missed business call (part 3 of 3)
The opportunity cost of a missed business call (part 3 of 3)

In the third part of our series on the opportunity cost of missed calls, we discuss the overall effect an unanswered phone can have on your business. But, there's an easy solution! Read on to find out more.

The opportunity cost of a missed business call (part 3 of 3)

Team AnswerForce

October 29, 2020

Giving Back: Second Harvest Food Bank
Second Harvest Food Bank joins AnswerForce Giving Back program

Thousands of families are struggling to make ends meet in South Louisiana. Second Harvest Food Bank is working tirelessly to change that. Read on to find out more.

Giving Back: Second Harvest Food Bank

Philip Wilson

October 28, 2020

Giving Back: Care & Share Food Bank for Southern Colorado
Care & Share Food Bank joins the AnswerForce Giving Back program

The fight against food insecurity needs to be rooted in education. This is something that Care & Share Food Bank for Southern Colorado is helping to improve with an annual school-focused food drive.

Giving Back: Care & Share Food Bank for Southern Colorado

Philip Wilson

October 28, 2020

AnswerForce and Zapier: integration made easy
AnswerForce and Zapier: integration made easy

The AnswerForce integration with Zapier allows for greater workflow efficiency. Read on to find out how to easily automate some of the repetitive and time-consuming daily responsibilities of running your business.

AnswerForce and Zapier: integration made easy

Devika Deshpande

October 21, 2020

The opportunity cost of a missed business call (Part 2 of 3)
The opportunity cost of a missed business call (Part 2 of 3)

In the second part of our series on the opportunity cost of missed calls, we discuss missed sales, wasted marketing efforts, public image, and the importance of productivity. Are missed calls harming your profits? Read on to find out.

The opportunity cost of a missed business call (Part 2 of 3)

Team AnswerForce

October 9, 2020

The opportunity cost of a missed business call (Part 1 of 3)
The opportunity cost of a missed business call (Part 1 of 3)

Inbound calls can come in at any time, and sometimes we need to make a split-second decision between answering distracting calls and missing them. This is called the opportunity cost, and understanding it could increase your sales.

The opportunity cost of a missed business call (Part 1 of 3)

Team AnswerForce

October 9, 2020

The benefits of a nationwide answering service
7 reasons why a nationwide answering service is better than a local one

There are many benefits of working with a nationwide answering answering service. Discover our top 7 reasons for choosing nationwide solutions over a local service.

The benefits of a nationwide answering service

Team AnswerForce

October 2, 2020

Improve your marketing with good customer service
Maximize your marketing budget with good customer service

Many businesses recognize the importance of enticing new customers to call you. But that's only half the battle: it's just as important to provide a good experience once you have their attention.

Improve your marketing with good customer service

Team AnswerForce

October 2, 2020

Congratulations to 2020’s WHVACR scholarship winners!
Congratulations to the winners of 2020’s WHVACR scholarship!

As a sponsor of the 2020 WHVACR Scholarship, AnswerForce is thrilled to congratulate this year's winners! The scholarship awards $2,000 each to talented women in the HVACR industry, to help them learn the trade.

Congratulations to 2020’s WHVACR scholarship winners!

Philip Wilson

September 30, 2020

From pathos to joy: a snapshot of life as a virtual receptionist
From pathos to joy: a snapshot of life as a virtual receptionist

From the moment you sit down and don the headset, to the minute you clock off, every shift as an AnswerForce receptionist is full of surprise and amusement. Discover more from behind the scenes.

From pathos to joy: a snapshot of life as a virtual receptionist

david simcock

September 23, 2020

Pace, tone, detail: anecdotes from a proactive listener
Pace, tone, detail: anecdotes from a proactive listener

Handling calls is not simply a case of question and answer. Callers are real people with real issues, and their cases must be dealt with respectfully. David Simcock shares anecdotes of proactive listening, from life as an AnswerForce receptionist.

Pace, tone, detail: anecdotes from a proactive listener

david simcock

September 22, 2020

Celebrating National IT Professionals Day
Celebrating National IT Professionals Day

Happy National IT Professionals Day! As an IT professional, your remit encompasses many responsibilities. Among these is the expectation that you will bring greater efficiency to the workplace. Here's how live answering can support that goal.

Celebrating National IT Professionals Day

Patrice Burnside

September 1, 2020

Giving Back: Doorstep Donations
Doorstep Donations joins the AnswerForce Giving Back program

The story of Doorstep Donations is one of humility and selflessness. As such, AnswerForce is delighted to be working with this incredible organization as part of the Giving Back Program. Read more from Adam Dickson.

Giving Back: Doorstep Donations

Adam Dickson

August 26, 2020

Four ways a call center can help franchises scale
Four ways a call center can help franchises scale

The ability to scale is often a major challenge for franchises. Some have mastered it and provide a consistent experience with every customer interaction, while others struggle. Explore four solutions.

Four ways a call center can help franchises scale

Jerry Stitzel

August 25, 2020

Food Bank of West Central Texas Joins Giving Back Program
Food Bank of West Central Texas Joins Giving Back Program

More people are in a situation they have never been in before and may be struggling to feed their families. Discover how AnswerForce supports an organization that provides discreet home delivery of food boxes. Read more from Bethany Ripoyla.

Food Bank of West Central Texas Joins Giving Back Program

Bethany Ripoyla

July 28, 2020

Mathnasium: get your 1st month FREE and enter to WIN one of 37 prizes!
Mathnasium: get your 1st month FREE and enter to WIN one of 37 prizes!

To celebrate Mathnasium's first virtual convention, we're offering new customers from Mathnasium a free month of service. As an added bonus, you could win up to $1,000 of service! Learn more.

Mathnasium: get your 1st month FREE and enter to WIN one of 37 prizes!

Patrice Burnside

July 13, 2020

Call answering service levels: key indicators to measure and monitor
Call answering service levels: key indicators to measure and monitor, for customer satisfaction

Whether you're considering a call answering service, or simply evaluating internal service, certain key metrics should be considered. Learn what you should ask about and measure in call answering.

Call answering service levels: key indicators to measure and monitor

Patrice Burnside

June 30, 2020

Legal answering FAQs: what to expect from a third-party partner
Legal answering FAQs: what to expect from a third-party partner answering your firm's calls

Are you considering additional call answering support for your legal firm? Learn more about the ins and outs of legal answering, including after-hours calling, firm representation, and more.

Legal answering FAQs: what to expect from a third-party partner

Devika Deshpande

June 29, 2020

Allying with food banks to improve lives and grow communities
Allying with food banks to improve lives and grow communities, thanks to customer support

To our customers: we are incredibly grateful for your support and loyalty. Discover how you're helping deliver hope to communities across America, thanks to charitable donations to food banks.

Allying with food banks to improve lives and grow communities

Bethany Ripoyla

June 24, 2020

Live answering: learn how a live receptionist team enables success
Live answering: learn how a live receptionist team enables success

By providing a team of professional receptionists who can answer calls  24/7, you can convert more callers into loyal customers, while retaining existing ones. Learn more about live call answering.

Live answering: learn how a live receptionist team enables success

Patrice Burnside

June 24, 2020

Mathnasium franchise convention 2020: partnering for success
Mathnasium franchise convention 2020: partnering for success in a post-pandemic world

As we enter the post-pandemic world of tutoring and franchise management, AnswerForce partners with Mathansium to support the annual franchise convention. Read more.

Mathnasium franchise convention 2020: partnering for success

Patrice Burnside

June 22, 2020

Bilingual call answering: open the door to new customer opportunities
Bilingual call answering: open the door to new customer interactions and growth opportunities

A bilingual answering service makes it easier for callers to interact with your business. Bilingual agents listen for information that leads to growth opportunities. Discover how bilingual answering adds value.

Bilingual call answering: open the door to new customer opportunities

Patrice Burnside

June 22, 2020

From customers to analysts, AnswerForce noted for excellence
From customers to analysts, here's how to find more AnswerForce reviews

Whether you represent a small business, a larger enterprise, or a franchise, we want your call answering experience to be great. Discover how the service excels, in feedback shared by customers and analysts.

From customers to analysts, AnswerForce noted for excellence

Devika Deshpande

June 4, 2020

Discover how after hours call answering works
Discover how after hours call answering works... from weekends to temporary closures

In an ideal world, when you leave the office, the last thing you should be thinking of is work. Still, niggles may arise: What if I miss an important customer opportunity? After hours call answering ensures you can switch off, while still being 24/7.

Discover how after hours call answering works

Patrice Burnside

May 28, 2020

Manage IT tickets more effectively with the Autotask integration
Manage IT tickets more effectively with the Autotask integration

The AnswerForce-Autotask integration allows details of calls and web chats — name, job title, contact information, issue description and more — to flow into corresponding data fields inside Autotask. You can then begin triaging and resolving tickets.

Manage IT tickets more effectively with the Autotask integration

Patrice Burnside

May 20, 2020

Enabling more revenue opportunities with 24/7 answering and a phone system mobile app
Enabling more revenue opportunities with 24/7 answering and a phone system mobile app

Great outcomes can be expected when you provide 24/7 live call answering. The possibilities become even brighter when your team gets instant notifications of customer opportunities, thanks to a simple app.

Enabling more revenue opportunities with 24/7 answering and a phone system mobile app

Patrice Burnside

May 18, 2020

Celebrating incredible virtual receptionists on National Receptionists Day
Celebrating incredible virtual receptionists on National Receptionists Day

Happy National Receptionists Day! Let's celebrate with some great stories of the extraordinary role played by receptionists in the lives of customers and the livelihood of businesses everywhere.

Celebrating incredible virtual receptionists on National Receptionists Day

Patrice Burnside

May 12, 2020

Survive the chaos of running a business from home, thanks to live answering services
Survive the chaos of running a business from home, thanks to live answering

You know the story: Playtime is on. It's cute. It's learning. It's... messy. Then, the phone rings. You turn your back for a minute. You probably know what happens next, and that’s why we’re giving 50% off your first month of 24/7 call support.

Survive the chaos of running a business from home, thanks to live answering services

Patrice Burnside

May 7, 2020

The business game plan: 3 strategies to renew your lead gen activity during a recession or quiet period
The business game plan: 3 strategies to renew lead generation during quiet periods

Now is the ideal time to begin reviewing your customer acquisition game plan. Read on to discover the top three strategies for renewing your lead gen activity during quiet periods, or even in a recession.

The business game plan: 3 strategies to renew your lead gen activity during a recession or quiet period

Jerry Stitzel

May 7, 2020

Overflow call answering: a business lifeline during covid-19
Managing home and business life can be nuts. Thankfully, overflow call answering can help

They say your home is your castle, but these days it may also be your child's classroom or nursery. Do you relate? Overflow call answering can help your business survive the chaos of home and work.

Overflow call answering: a business lifeline during covid-19

Patrice Burnside

May 6, 2020

People need people, so let’s check in and chat
People need people, so let's check in and chat

A couple months ago or so, you had a business to run. Now, in the current situation, you may find yourself running that business while kids clamber 24/7 in the background. Take it from those of us who work within live call answering, we understand.

People need people, so let’s check in and chat

Patrice Burnside

May 5, 2020

‘Best Voice Service’ provider list features AnswerForce, known for live call answering based in the US and UK
‘Best Voice Service’ list features AnswerForce, known for 24/7 live call answering

AnswerForce features among the ‘Best Voice Service’ providers, according to industry research by Clutch. The report highlights “the best business process outsourcing companies and voice services providers.”

‘Best Voice Service’ provider list features AnswerForce, known for live call answering based in the US and UK

Patrice Burnside

May 5, 2020

What is a live virtual receptionist? From customer service to lead capture, we dig deeper
What is a live virtual receptionist? From customer service to lead capture, we dig deeper

A live virtual receptionist is a real person who helps answer customer calls, book appointments and more. Serving customers 24/7, virtual receptionist teams also make outbound calls to help qualify leads and generate revenue.

What is a live virtual receptionist? From customer service to lead capture, we dig deeper

Devika Deshpande

May 1, 2020

Giving back | AnswerForce
Giving back: discover how AnswerForce supports community food initiatives

With your business and calls, you give your customers a personal experience — connecting people to people — while helping make it possible to give back to others. Read how you're making a difference.

Giving back | AnswerForce

Bethany Ripoyla

April 30, 2020