24/7 Legal Intake
and Answering
Services.
The live answering service with a tech stack — included in all plans
- LEGAL ANSWERING IN ACTION
Listen to a Real Call.
From legal receptionists to 24/7 legal intake support, your callers always connect with a polite and helpful receptionist.
Listen as a receptionist takes the details of Nancy's case before patching her through to the correct department.
LEGAL SECTOR CLIENT CARE
Flexible, End-to-end Client Service.
24/7 legal receptionists? Check. Live legal intake? Check. Whenever clients need to reach your firm,
and whether they prefer to do so via phone or web chat, a proactive response awaits.
and whether they prefer to do so via phone or web chat, a proactive response awaits.
Professional answering services
Whether it's 1pm or 1am, reassure clients with a real human presence over the phone or in web chat.
Organized appointment-setting
Accommodate all consultations with professional scheduling support. Maximize your firm's availability.
New business lead capture
Become the go-to provider of legal services, thanks to integrated data management and outbound follow-up.
- YOUR LEGAL ANSWERING PROFESSIONAL
Discover Why Legal
Firms Choose
AnswerForce.- Average 5-star review rating on Trustpilot
- Recognized as a Top Answering Service by Clutch
- 24/7 answering, every day of the year
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PROFESSIONAL LEGAL ANSWERING
Live Answering Services for Law Firms and Legal
Consultants Across America.
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- YOUR LEGAL ANSWERING TEAM
Answer More Client
Calls with 24/7 Legal
Answering Services.- Experience of handling more than 50 million calls
- 95% of calls answered in four rings or fewer
- Partnerships with more than 25,000 businesses
Frequently Asked Questions.
- How do the legal receptionists know what to say when they answer my calls?
Once you create your account, core information will automatically be added to a call script. The legal receptionist team will use this script as the basis for answering your calls and assisting callers. If you want to customize the script further, we can set up a call to understand and document the required information. You can also make updates within the self-service dashboard.
- Can the receptionist forward calls to another team member at my firm?
Your team of dedicated live receptionists works on the basis of your protocols. Live virtual receptionists can forward calls based on the flow that will appear within your account.
- If someone else helps answer my calls, how soon will I be notified of the outcome?
Immediately after every call, you will receive a brief summary describing the reason for calling and follow-up details. These details will include contact details and information on whether an appointment was booked, for example. This information can also be integrated with existing software platforms that you may already be using.
- Is the legal reception team available before and after my core business hours?
Yes. Our legal receptionists work in shifts, covering your firm 24/7. Every day of the year, they provide live customer service on behalf of your business.
- I've got more questions about legal call answering. Can you help answer them?
Absolutely. Please start a chat below, or call us on (800) 461-8535. You can also browse more legal answering FAQs.