How many calls fit in each minute plan?


The number of calls answered by AnswerForce will depend on the services offered. Your plan comes with a fixed number of on-call minutes, and our Customer Experience Associates strive to make the best use of it.

As a general guideline, services such as basic message taking or lead capture might take roughly 2-3 minutes while more advanced services like taking orders or setting appointments may take longer. Note that the call duration also depends on your script and specific call scenarios.

If you’re not sure what would be the best plan for your business, you can always reach out to your Account Manager for any assistance.