Helping families prepare their homes for a bright holiday season

Helping families prepare their homes for a bright holiday season and 2021

The holiday season means a busy time for home services businesses due to turbulent winter weather. With help from AnswerForce, ACE Handyman franchises can answer every customer call, no matter the hour, without stretching resources thin.

Philip Wilson

December 7, 2020

Franchise

Solutions to provide a human connection this holiday season

This holiday season will be unlike any we have experienced in our lifetime. Although the world has turned to virtual solutions, and business has changed, there are still simplesolutions for forming a human connection with customers over the holidays.

Jerry Stitzel

November 17, 2020

Franchise

Four ways a call center can help franchises scale

The ability to scale is often a major challenge for franchises. Some have mastered it and provide a consistent experience with every customer interaction, while others struggle. Explore four solutions.

Jerry Stitzel

August 25, 2020

Franchise

Call answering service levels: key indicators to measure and monitor, for customer satisfaction

Whether you're considering a call answering service, or simply evaluating internal service, certain key metrics should be considered. Learn what you should ask about and measure in call answering.

Patrice Burnside

June 30, 2020

Franchise

Live answering: learn how a live receptionist team enables success

By providing a team of professional receptionists who can answer calls 24/7, you can convert more callers into loyal customers, while retaining existing ones. Learn more about live call answering.

Patrice Burnside

June 24, 2020

Bilingual call answering: open the door to new customer opportunities

Franchise

Bilingual call answering: open the door to new customer interactions and growth opportunities

A bilingual answering service makes it easier for callers to interact with your business. Bilingual agents listen for information that leads to growth opportunities. Discover how bilingual answering adds value.

Patrice Burnside

June 22, 2020

From customers to analysts, AnswerForce noted for excellence

Franchise

From customers to analysts, here's how to find more AnswerForce reviews

Whether you represent a small business, a larger enterprise, or a franchise, we want your call answering experience to be great. Discover how the service excels, in feedback shared by customers and analysts.

Devika Deshpande

June 4, 2020

Franchise

Discover how after hours call answering works... from weekends to temporary closures

In an ideal world, when you leave the office, the last thing you should be thinking of is work. Still, niggles may arise: What if I miss an important customer opportunity? After hours call answering ensures you can switch off, while still being 24/7.

Patrice Burnside

May 28, 2020

Franchise

Manage IT tickets more effectively with the Autotask integration

The AnswerForce-Autotask integration allows details of calls and web chats — name, job title, contact information, issue description and more — to flow into corresponding data fields inside Autotask. You can then begin triaging and resolving tickets.

Patrice Burnside

May 20, 2020

Franchise

Survive the chaos of running a business from home, thanks to live answering

You know the story: Playtime is on. It's cute. It's learning. It's... messy. Then, the phone rings. You turn your back for a minute. You probably know what happens next, and that’s why we’re giving 50% off your first month of 24/7 call support.

Patrice Burnside

May 7, 2020