IFA members: grow your franchise business with 24/7 live answering.
AnswerForce is a recognized partner of the International Franchise Association
Learn MoreSupporting the growth of IFA businesses
Franchises are the bedrock of American business. As your Franchise grows and becomes more successful, incoming calls will increase exponentially. AnswerForce can help, with live receptionists answering 95% of calls within four rings or fewer.
Our trained receptionists offer the reassurance your customers seek. We also offer integrated appointment booking, outbound calling, and more.
- Get more leads with appointment booking
- Collaborate via the AnswerForce app
- Connect with leads over video calls
Be a force to be reckoned with.
Your communication strategy across channels.
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Phone Calls
With 24/7 phone support, you always have a real person attend your calls every time. Learn more
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Live Chat
Solve web visitors’ queries and capture leads through a live chat widget on your website.Learn more
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Lead Capture
Your professional AnswerForce receptionists will capture and qualify leads for you, enabling you to focus on growing your business. Learn more
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Appointment Booking
Your efficient AnswerForce receptionists will schedule appointments on your behalf, and will send you timely reminders. Learn more
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Video Calls
Stay closely connected with your franchises across the globe, with seamless video meetings. Learn more
Features designed for your success.
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24/7 Answering Services
Experience the power of live 24/7 call handling. With our virtual receptionists you can be sure that your calls will be answered the way you prefer, whenever your customers call. Never miss another call.
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Personalized Scripting
A team of account managers will work with you to craft a call script that is completely customized for your business. We’ll ensure that all bases get covered so we can help your callers no matter what they call in for.
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Active Call Patching
Your callers want to be connected to the right department as soon as possible. Our virtual receptionists will screen your incoming calls and transfer them live to the right team or person based on your preferences.
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Live Chat Support
Everybody loves instant answers to their questions. You can now add our LiveChat widget to your website and always be online for your customers. We’ll even handle incoming chats if you’re not available.
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Instant Message Relay
Stay on top of priorities when it comes to incoming call messages. We’ll send your messages instantly through the AnswerForce App, SMS text, or email. The choice is yours.
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Integrations for your Business
We ensure a seamless connection between Jive and Autotask to provide you with effective call routing and call answering. The result? Accurate, efficient and prompt ticket creation
Work across all your devices
Stay synced no matter where you're working.
Download for Desktop
Download for iOS
Download for AndroidIntegrations to optimize your workflow.
AnswerForce integrates with your favorite apps and software so you can focus on what you do best—running your business. The list below shows just a few options. Integrations are added regularly and can be enabled based on your requirements. Learn more.
Frequently asked questions.
How will AnswerForce help my Franchise?
New inquiries are your growth. We ensure every call is answered promptly, and we reassure callers by guiding them through your team’s process. We ask the questions you want us to ask, book appointments, and convert fresh calls into new customers.
How will the virtual receptionists know what to say?
How will the virtual receptionists know what to say? Every handler is professionally trained and follows a detailed script related to your Franchise Business. 95% of our calls are answered within the first four rings, and always with a real human voice. Friendly, proactive communication matters.
How will I be notified about the calls taken by AnswerForce?
Immediately after every call you will receive an instant notification and a call summary on your AnswerForce app: all the important information from the call, at your fingertips. You can also choose to receive call summaries via email or SMS.
I run my Franchise 24/7. Will you be able to assist me round the clock?
Yes! Our team is distributed across the US and Canada, working from home offices. This allows us to offer constant coverage for your business, after hours and during weekends and holiday periods. No downtime!
Do you provide other types of customer service support?
Alongside 24/7 call answering, your package also includes outbound calls and live web chat. We provide integrations with sales software, scheduling software, and the Teleport video conferencing platform. All packages come with bilingual call answering (English and Spanish).