CUSTOMER SUCCESS

Mathnasium increases
client base thanks to
24/7 phone-answering.

  • 13,850

    calls managed during
    June 2019 to May 2020

  • 1,662

    new customer enquiries
    received via AnswerForce

  • 100+

    number of Mathnasium franchises
    supported by AnswerForce team

CUSTOMER SPOTLIGHT

Mathnasium-AnswerForce partnership:
empowering all kids to succeed.

  • Whether the child is a high performer, or whether the family is urgently seeking extra support in a key area, Mathnasium has a track record of changing lives for the better. That is why they partnered with AnswerForce - to help ensure that no family misses the chance to give their child the best chance at success.

    Thanks to 24/7 phone answering, web chat, and lead capture, Mathnasium continues to accelerate the growth of its client base across the United States, Canada, and the UK.

  • Quotes
    Erica Upshur

    Having a live answering service in place to capture leads is much better than relying on voicemail. We see on recordings that people are very unlikely to leave their contact information when no one answers. AnswerForce ensures warm engagement takes place every time someone contacts us.

    Erica Upshur
SUCCESS BY DESIGN

Mathnasium activates a
24/7 growth strategy.

  • Professional receptionists
    Professional receptionists,
    available via phone and web
  • Appointment booking
    Lead capture and
    appointment booking
  • Custom integration solution with Radius
    Custom integration
    solution with Radius
GROWTH JOURNEY

Discover why Mathnasium
franchises trust AnswerForce.

As a Mathnasium champion, Erica Upshur knows what it takes to drive and deliver franchise growth. Serving as the group's Associate Vice President of Marketing, Erica shares highlights of the journey towards 100% call answering success at Mathnasium. Read them below.

  • Mathnasium plays an essential role in enabling educational attainment for thousands of kids. What inspired the team to seek a 24/7 live answering service?

    Simply providing voicemail was resulting in approximately 30% of callers not leaving a message. This represented a sizable amount of lost opportunity, and was affecting many of our franchisees across the country. Throughout the franchise world, many leaders can relate to this challenge.
    How did callers previously engage with the business, before you onboarded AnswerForce as a partner?

    Many families would contact our Mathnasium locations outside of standard working hours. They would call wherever it suited their schedule, just like any of us would. We knew that these callers would get a better experience if a live receptionist could answer calls any time of the day or night.
    Even during working hours, some calls would still go to voicemail, without extra support in place. We knew this could be better, given that all families receive a highly personal service in every other part of their Mathnasium experience.
  • Quotes
    We use AnswerForce for call answering support and to help book consultations. It's a no-brainer, given the affordability, reliability, and flexibility of the service.
    Barry Lorye Weiss
    Marc Goldberg
    Co-owner, Mathnasium of Manhattan
    & Affiliates
    Franchise icon
    Number of Mathnasium franchises supported
    100+
  • Barry Weiss
    Quotes
    I love AnswerForce. It costs me $150/month for all three of my centers, and they never miss a call.
    Alex
    Alex Guppy
    Franchise Owner, Mathnasium of
    Chattanooga & Mathnasium of Hixson
    Location icon
    Locations supported
    US, UK, Canada
  • What solutions did you put in place to get more leads?

    We're now able to capture more leads, thanks to the help of a 24/7 live receptionist team. We also use the lead scheduler on the microsite. This allows agents to book a free consultation or a follow-up call for prospective clients.
    Describe the benefits of using a live receptionist service.

    From a commercial standpoint, we now achieve better lead conversion rates. When you consider that paid advertising campaigns often run 24/7, it then follows that you should also have a 24/7 live response capability in place.
    Thanks to the lead-scheduling service, our franchisees also delight in knowing that their calendars are always populated with new client opportunities.
    Achieving 100% call answering also helps our franchisees stand apart from many other tutoring services. That's a fantastic thing, because many callers will simply go down a list of numbers that they've found in PPC, so the first to answer and book an appointment has the best chance of winning that client.
  • And how does the service benefit your callers?

    AnswerForce receptionists always put callers at ease. Callers are more comfortable leaving information with a polite human, rather than a machine.
    Ensuring your child is receiving the best chance in life... that's no small piece of work. It can be a very emotional and exhausting experience, so all call handlers must be properly trained on how to sensitively and effectively handle these calls. Thankfully, the AnswerForce franchise team excels in this area.
    Is there anything else you would like to add?

    All of our Mathnasium franchise owners are excellent. They undergo rigorous training to deliver individualized success via the Mathnasium Method™. With that in mind, they simply can't always spend time answering the phone. That's why it's so important that they use an overflow call answering solution, for those times when they can't personally answer and fully engage.
  • Radius
    Radius icon
    Radius
    Custom integration solution with Radius