NABC® Members: Grow Your Business With 24/7 Live Answering.

AnswerForce is a recognized partner of the National Auto Body Council ®.

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Helping Collision Repair Teams Delight Drivers

From the first notice of loss and until keys are back in hand, customers expect great service. As an auto body repair specialist, repeat business from insurance companies depends largely on your ability to deliver excellent customer satisfaction, via the customer satisfaction index (CSI).

AnswerForce can help you deliver 5-star service at every stage, with live receptionists answering 95% of calls within four rings or fewer. Live chat support is also available.

We not only offer the reassurance your callers seek; we also offer integrated appointment booking, outbound calling, and more. Count on us to help care for your customers, 24/7.

a young mechanic repairing a cara woman sitting on the driver's seat
family members standing near a car
family members standing near a car
a young mechanic repairing a cara woman sitting on the driver's seat

Be a Force to be reckoned with.

Your communication strategy across channels.

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Features Designed for Your Success.

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Work across all your devices

Stay synced no matter where you're working.

Integrations to optimize your workflow.

AnswerForce integrates with your favorite apps and software so you can focus on what you do best—running your business. The list below shows just a few options. Integrations are added regularly and can be enabled based on your requirements. Learn more.

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Frequently asked questions.

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How will AnswerForce help my Collision Repair Business?

New inquiries are your growth. We ensure every call is answered promptly, and we reassure callers by guiding them through your team’s process. We ask the questions you want us to ask, book appointments, and convert fresh calls into new customers.

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How will the virtual receptionists know what to say?

Every handler is professionally trained and follows a detailed script related to your Collision Repair Business. 95% of our calls are answered within the first four rings, and always with a real human voice. Friendly, proactive communication matters.

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How will I be notified about the calls taken by AnswerForce?

Immediately after every call you will receive an instant notification and a call summary on your AnswerForce app: all the important information from the call, at your fingertips. You can also choose to receive call summaries via email or SMS.

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My Business depends on customers booking appointments. Can you help?

Yes, our professional receptionists answer all of your calls in a manner that befits every situation, particularly if someone is in difficulty following an accident. We then use integrated scheduling software so every customer knows when they can turn to you for help getting them back on the road.

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Do you provide other types of customer service support?

Alongside 24/7 call answering, your package also includes outbound calls and live web chat. We provide integrations with sales software, scheduling software, and the Teleport video conferencing platform. All packages come with bilingual call answering (English and Spanish).