From the first notice of loss and until keys are back in hand, customers expect great service. As an auto body repair specialist, repeat business from insurance companies depends largely on your ability to deliver excellent customer satisfaction, via the customer satisfaction index (CSI).
We not only offer the reassurance your callers seek; we also offer integrated appointment booking, outbound calling, and more. Count on us to help care for your customers, 24/7.
BUSINESS COMMUNICATIONS STACK
New inquiries are your growth. We ensure every call is answered promptly, and we reassure callers by guiding them through your team’s process. We ask the questions you want us to ask, book appointments, and convert fresh calls into new customers.
Every handler is professionally trained and follows a detailed script related to your Collision Repair Business. 95% of our calls are answered within the first four rings, and always with a real human voice. Friendly, proactive communication matters.
Immediately after every call you will receive an instant notification and a call summary on your AnswerForce app: all the important information from the call, at your fingertips. You can also choose to receive call summaries via email or SMS.
Yes, our professional receptionists answer all of your calls in a manner that befits every situation, particularly if someone is in difficulty following an accident. We then use integrated scheduling software so every customer knows when they can turn to you for help getting them back on the road.
Alongside 24/7 call answering, your package also includes outbound calls and live web chat. We provide integrations with sales software, scheduling software, and the Teleport video conferencing platform. All packages come with bilingual call answering (English and Spanish).