SMACNA Members: Grow Your Business With 24/7 Live Answering.
AnswerForce is a recognized partner of the Sheet Metal and Air Conditioning Contractors National Association.
Explore plansHelping SMACNA Members Scale
The standards of construction, installation, efficiency and safety have never been higher.
As SMACNA members focus on quality and company growth, your hard work will inevitably lead to more calls and inquiries. By providing 24/7 phone answering and live chat support, AnswerForce can help you manage these opportunities to a 5-star standard.
With highly skilled virtual receptionists working from home offices across the US and Canada, we can help offer the assistance your callers seek. Elevate your business 24/7.
- Help your customers day or night with after-hours answering.
- Use the AnswerForce app to manage call notifications.
- Connect with leads over video calls, included with all packages.
Be a Force to be reckoned with.
Your communication strategy across channels.
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Phone Calls
With 24/7 phone support, you always have a real person attend your calls every time. Learn more
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Live Chat
Solve web visitors’ queries and capture leads through a live chat widget on your website.Learn more
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Lead Capture
Your professional AnswerForce receptionists will capture and qualify leads for you, enabling you to focus on growing your business. Learn more
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Appointment Booking
Your efficient AnswerForce receptionists will schedule appointments on your behalf, and will send you timely reminders. Learn more
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Video Calls
Stay closely connected with your franchises across the globe, with seamless video meetings. Learn more
Features Designed for Your Success.
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24/7 Answering Services
Experience the power of live 24/7 call handling. With our virtual receptionists you can be sure that your calls will be answered the way you prefer, whenever your customers call. Never miss another call.
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Personalized Scripting
A team of account managers will work with you to craft a call script that is completely customized for your business. We’ll ensure that all bases get covered so we can help your callers no matter what they call in for.
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Active Call Patching
Your callers want to be connected to the right department as soon as possible. Our virtual receptionists will screen your incoming calls and transfer them live to the right team or person based on your preferences.
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LiveChat Support
Everybody loves instant answers. Add our Live Chat widget to your website and always be online for your customers. We’ll even handle incoming chats if you’re not available.
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Instant Message Relay
Stay on top of priorities when it comes to incoming call messages. We’ll send your messages instantly through the AnswerForce App, SMS text, or email. The choice is yours.
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Integrations for your Business
We ensure a seamless connection between Jive and Autotask to provide you with effective call routing and call answering. The result? Accurate, efficient and prompt ticket creation.
Work across all your devices
Stay synced no matter where you're working.
Download for Desktop
Download for iOS
Download for AndroidIntegrations to Optimize Your Workflow.
AnswerForce integrates with your favorite apps and software so you can focus on what you do best—running your business. The list below shows just a few options. Integrations are added regularly and can be enabled based on your requirements. Learn more.
Frequently Asked Questions.
How will AnswerForce help SMACNA Member Businesses?
New inquiries are your growth. We ensure every call is answered promptly, and we reassure callers by guiding them through your team’s process. We ask the questions you want us to ask, book appointments, and convert fresh calls into new customers.
How will the virtual receptionists know what to say?
Every handler is professionally trained and follows a detailed script related to your business. 95% of our calls are answered within the first four rings, and always with a real human voice. Friendly, proactive communication matters.
How will I be notified about the calls taken by AnswerForce?
Immediately after every call you will receive an instant notification and a call summary on your AnswerForce app. All the important information from the call, at your fingertips. You can also choose to receive call summaries via email or SMS.
SMACNA Members cover many market sectors. Can you adapt to this?
Yes. All of our call handlers are brought up to speed on the particular requirements of your company. Whether you deal with the HVAC, Industrial, Residential or Architectural sector (or a combination) we can handle it. We are as focused as you are.
Do you provide other types of customer service support?
Alongside 24/7 call answering, your package also includes outbound calls and live web chat. We provide integrations with sales software, scheduling software, and the Teleport video conferencing platform. All packages come with bilingual call answering (English and Spanish).